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Whoa!

HEADS Up!

Major Concept!

The two most important pages in the book (so far)!! At least for people in the people business.

Our brains are approximately 9 times larger, as a percentage of mass, than other mammals.  It is pretty obvious then that our ability to analyze, think logically, and manipulate our opposable thumbs are the reasons why humans win out over the “Truly Big Dudes with claws”.  Right?!

WRONG!  NOT TRUE!

Our oversize brains developed to accommodate complex social relationships so we could join together and outwit and out organize every other species on our planet.

GOSSIP! Talk among yourselves. Hang around the water-cooler.  Go be with people.  Exchange information.

At least that is the theory of evolutionary psychologist Robin Dunbar.  Our brains developed almost entirely to store social information. (“RELATIONSHIP STUFF!!!”) Terms like “social glue”, “social cohesion skills”, “organizational effectiveness”, which leads to the soft skills like “relationship stuff”, “communication stuff”, and “political stuff”.

Ignoring the above as important to the success of any endeavor is not only stupid, but “ignores the very essence of what it means to be human.”

So, quoting Tom Peters right from Page 349 of “The Little BIG Things”:

  • Message I: A (very) high share of “wasted” time spent on relationship development provides by far the highest “return on investment.” (E.G.: In my experience, it’s mostly fools who “don’t suffer fools ['time waters'] lightly.”)
  • Message II: So go “waste”! (And, often, reap) (NB: I wasn’t born yesterday.  Of course there is a lot of “political bullshit”.  But be very careful: One “no-nonsense” man’s ire with annoying bullshit is another woman’s “Winding Road to Riches and Power.”)

TIP 1. Read Message I and II above until you really, really understand the message(s).

Tip 2: If you want to be successful in real estate sales, or achieve success  DOING anything else in and with your life, you must interact with people.  GO FORTH NOW and INTERACT!

Tip 3: Go follow this link and consider just how big your social group is: The 150 Theory

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Reward DNK # 116 of “The Little BIG Things” (for REALTORS)

by Larry D. McGee, CRS,CRB on September 1, 2010

One of the great truths is that people are seldom prone to say” I do not know”.  Violators include politicians, most of any politicians staff, CEO’s (especially those with large salaries), physicians, lawyers, bankers, and a large slice of the group known as “salespeople”. For a variety of reasons, people, especially those high up in the food chain of responsibility, are loath to admit “DNK”.

Teams, groups, departments, and companies should develop systems to encourage and reward those who admit to genuinely not knowing something.  Sloth and laziness aside, there are many times that a lack of knowledge forces new and better answers.  Seems that many of those that do know, don’t know very well.

TIP:  The next time you have a client ask you a question that brings your knowledge up short, say:

” I do not know, but I will find out at the earliest opportunity and give you that information”.

Of course, you cannot do this every time, but the occasional admission of ignorance followed by the answer ASAP creates great credibility.

DNK a concept of Tom Peters

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If You Have to Ask, Then Ask: #115 of “The Little BIG Things” (for REALTORS)

August 31, 2010

“I don’t invest in anything I don’t understand” – Warren Buffet
Has those words been heard and considered by a whole bunch of people in the decade past, our country’s financial situation would be better off today.   Buffet’s statement should be required reading for everyone buying anything that could be defined as in investment, INCLUDING [...]

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Quotations 34: A Special Section of “The Little BIG Things” (for REALTORS)

August 30, 2010

Every REALTOR® is, by definition, a public speaker.  Perhaps not on the vast stage, but certainly in day to day contact with the varied public we serve.  As such, it might pay to have a few favored quotations at hand when engaging in every day discourse.  From Tom Peters 34 Favorites, here are a few [...]

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Get the Story: #114 of “The Little BIG Things” (for REALTORS)

August 29, 2010

In Chapter 114, the last chapter devoted to listening, Tom Peters relates the story of Sir Richard Branson’s relentless quest of getting the story  (by interviewing) of everyone he meets.  The best way to connect with others? Show real and devoted interest in them.
Interview (or at least ask questions) of everyone.  Then listen and write [...]

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“Ten Powerful Phrases” The Sunday Book Report for August 29, 2010

August 29, 2010

Rich DeVos, the Co-Founder of Amway, has written a short and easy to absorb book, Ten Powerful Phrases for Positive People.  Just ten little phrases, easy to remember and easy to practice.  For each phrase, DeVos offers stories both personal and observed, that illustrate the power of each phrase.
Beginning with his selection of the first [...]

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Presenting to Win: The Sunday Book Report for August 22, 2010

August 28, 2010

By now, most readers are beginning to understand that the  “PRESENTATION” is a one of the most important parts of a career in real estate.  But most REALTORS® do not take the idea of presentations seriously, any more than do corporate executives or politicians, so this book fills a serious, if poorly understood need. The [...]

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The 18 Second Manager: #113 of “The Little BIG Things” (for REALTORS)

August 28, 2010

In the book “How Doctors Think”, by Dr. Jerome Groopman, he writes that the best source of information to determine a diagnosis is the patient.
BUT!
Research indicates that doctors interrupt the patient 18 seconds after the patient starts speaking.  18 SECONDS! That ’s it! If you are the patient, you got 18 seconds to spill your [...]

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NOW HEAR THIS! # 112 of The Little BIG Things (for REALTORS)

August 27, 2010

In this REALLY important chapter #112, Tom Peters suggests that listening can be be substituted with “OBSESSION with LISTENING”. So, according to Tom, Listening is:

The ultimate sign of Respect.
the Heart and soul of Engagement.
the Basis for community.
the basis for true Partnership
Profitable
the key to making the Sale
Learning

and a whole bunch of other really important things that [...]

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The Innovation 15: #111 of The Little BIG Things (for REALTORS)

August 26, 2010

In Chapter 111, Tom Peters offers 15 innovation techniques while making it VERY plain that there is no last word on innovation (that wold be an oxymoron).  Here are just a few abbreviated:
1) Try It.  Repeat. Repeat.  It really is a numbers game.  With innovation, you must try, try again.
2) Relentlessly decentralize-again numbers, this time [...]

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